Refund Policy
At Cahaba Hemp, we take pride in our hemp wick products and aim to provide our customers with the highest level of satisfaction. In line with our commitment to excellence, we have created a refund policy to ensure that our customers have the best possible shopping experience. This policy only applies to the products that we manufacture, not our partnered products or products that ship from the manufacturer. We will walk you through everything you need to know about our refund policy.
Returns
If for any reason you are not completely satisfied with your hemp wick, we offer a fairly hassle-free return policy. You have 30 days from the date of purchase to return your unused product. To initiate a return, please contact our customer service team at support@cahabahemp.com with your order number and reason for the return.
Once we receive your request, we will provide you with a return authorization number and instructions on how to ship the product back to us. Please note that the customer is responsible for shipping costs associated with the return.
Refunds
Upon receiving your returned product, we will inspect it to ensure that it is unused in its original condition. If the product meets these criteria, we will issue a refund to the original payment method. Please allow 3-5 business days for the refund to appear in your account.
If your product is damaged or defective upon receipt, we will issue a full refund or send a replacement product at no additional cost to you.
Exchanges
At this time, we do not offer exchanges. If you wish to exchange your product for a different size, flavor, or scent, please initiate a return and place a new order for the desired product.
Cancellations
If you need to cancel your order, please contact our customer service team as soon as possible. We will do our best to cancel your order before it ships, but if it has already been shipped, you will need to initiate a return.
Exceptions
We do not offer refunds or returns on wholesale orders. If you are a wholesaler and have an issue with your order, please contact our customer service team to discuss your options.
We do not offer refunds or returns on our partnered or third-party products.
We also do not offer refunds on international orders. If you are an international customer and have an issue with your order, please contact our customer service team to discuss your options.
Frequently Asked Questions
How long does it take to receive a refund?
It can take up to 3-5 business days for a refund to appear in your account once we have processed your return.
Do I have to pay for return shipping?
Yes, the customer is responsible for shipping costs associated with the return.
Can I exchange my product for a different size, flavor, or scent?
At this time, we do not offer exchanges. If you wish to exchange your product, please initiate a return and place a new order for the desired product.
At Cahaba Hemp, we are committed to providing our customers with the highest level of satisfaction. Our refund policy is designed to ensure that you have a hassle-free shopping experience. If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer service team. We are always happy to help!